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    The American Furniture- Store Policies 

     

    Merchandise Pick-Up

    • The American Furniture  Distribution Center is located at 3735 A Amber ST NE Salem, OR 97301. For the greatest level of service, please call in advance with 24 hours notice when possible – 971-915-2266.
    • Please bring adequate tie-downs, padding, and protective covering during inclement weather.
    • The American Furniture  personnel can assist with loading but customers are responsible for securing and protecting their own load.
    • The American Furniture  cannot be held responsible for any damages incurred to merchandise once it has left our premises

     

    Special Orders

    • A 50% non-refundable deposit is required on all special orders. Because this product is being ordered especially for you at your request, cancellations will not be accepted and there will be no refunds.
    • Balances shall be paid in full within 14 days from the time your complete order is received at our distribution center. Failure to pay-off within 14 days may result in forfeiture of deposit and relinquishment of product. Order must be paid in full prior to time of delivery. We do not accept COD payments.
    • Estimated arrival dates of special orders are approximate. We cannot guarantee the specific arrival date of your order.
    •  

    Returns Policy

      • All returns must be authorized by The American Furniture and are subject to specific policies concerning the same.                                                                                                                                                                                        

      • Special orders and items sold “As-Is” cannot be returned.                                                        
    • All other items (with the exception of Special Orders, items sold As-Is, and mattress sets) may be returned for in-store credit within 48 hours of receipt of goods. Items must be returned in the same condition in which they were received. It's the customer’s responsibility to return the item in the same condition and bring it back to our distribution center. 
    • Additional delivery fees will apply to all pick-ups and exchanges made at the customer's request.

      Please have your receipt and store policies paperwork on-hand while asking for    return/exchange. NO return/exchange would be given without the gold copy of receipt.

    Exchange Policy

     

    Once the item is sold, NO refund would be given. It can be exchanged only with the same amount of $ item or more, not less than that.

    30% restocking fees would be charged if orders placed using financing options are attempted  to be canceled. 

     

    Return Check Policy

    • There will be a $25 service charge for all returned checks. In the event that legal action is necessary to collect any sums due, the customer agrees to pay court costs plus reasonable attorney's fees as permitted by law.

     

    Consequential Damages

    • The American Furniture  cannot be held responsible for “consequential damages” (injuries caused by the merchandise including but not limited to bodily harm, damage to carpets and flooring, or loss of use of the item while awaiting repair or parts replacement).
    •  

    In all cases, the manufacturer's written warranty and statement of The American Furniture store policy supersede any verbal representation made by any person on behalf of this company.

    Important:  SPECIAL ORDERS, LAYAWAYS AND STOCK HOLDS( ANY ORDER THE AMERICAN FURNITURE STORES FOR 30 DAYS OR MORE) ARE NOT CANCELABLE, NO REFUND OR EXCHANGES.

    30% of restocking fees would be charged if order using any of the financing options attempted to be canceled.