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    The American Furniture Return & Refund Policy

    Once the product has been received by the customer, there will be no returns. Product may be exchanged only; No refund will be given.*

    Damage caused by the customer's handling, transportation or use will not be covered.

    1. It is the customer's responsibility to ensure that the product(s) purchased will fit into the desired room. Any charges incurred in transportation or delivery back to the store will be the customer's responsibility.

    Picking up product

    1. No product will be released without the gold copy of your invoice.
    2. Make sure the product will fit in your vehicle prior to attempting pick-up. Bring rope, adequate wraps and blankets to protect the product.

    Product Delivery  

    To change a delivery date, you must call a minimum of 24 hours prior to the scheduled date

    1. Please check to ensure the delivery address, phone number and directions are correct on the invoice.
    2. Please ensure that the room in which you want the merchandise placed is empty. Please note, due to insurance reasons, we are not authorized to rearrange or move existing personal property.